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Conceptual Model of Service Quality (SERVQUAL) Source : Zeithaml, et al
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Conceptual model of service quality source: parasuraman, a., zeithaml
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Conceptual model of service quality. Source: Adapted from Parasuraman
Conceptual framework of the impact of service quality on customer
Conceptual Model of Service Quality (SERVQUAL) Source : Zeithaml, et al
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Conceptual model of service quality (Zeithaml et al., 1990) Word of
Conceptual model of service quality, adapted from Parasuraman el al